Delivery and returns
Shipping & Returns
Everything you need to know about getting your order, and sending it back if it isn't right.
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Same day
In Dubai, when you order before 4pm
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Free over AED 250
AED 20 below that, anywhere in the UAE
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14-day returns
Unopened items, collected free
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Cash on delivery
Pay when your order arrives
Delivery areas and timing
| Where | When | Cost |
|---|---|---|
| Dubai | Same day if ordered before 4pm, otherwise next day | Free over AED 250, else AED 20 |
| Sharjah and Ajman | Next working day | Free over AED 250, else AED 20 |
| Abu Dhabi and Al Ain | 1–2 working days | Free over AED 250, else AED 20 |
| Ras Al Khaimah, Fujairah, Umm Al Quwain | 1–2 working days | Free over AED 250, else AED 20 |
Delivery is free on orders over AED 250. Below that it's AED 20. Cash on delivery is available across the UAE, for an extra AED 10.
Order processing and tracking
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Packing
Orders are packed at our Dubai store, 7 days a week. Same-day orders leave within 2 hours.
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Dispatch
You’ll get an SMS and email with your iMile tracking number when your parcel leaves.
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Delivery day
Your courier calls before arriving. If you miss them, they try again the next working day.
Returns
You can return
- Unopened items with the seal and cellophane intact
- Within 14 days of delivery
- Gift sets with every piece included
We can't accept
- Opened or used fragrance, unless faulty
- Testers, samples and free gifts
- Gift cards and clearance items marked final sale
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Start a return
In My account, or WhatsApp us your order number.
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Pack it up
In the original box, seal intact.
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We collect
Free courier pickup within 2 working days.
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Refund
5–7 working days after it reaches us.
Refunds and exchanges
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Cash on delivery
Refunded by bank transfer or as store credit, your choice.
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Exchanges
Unopened items can be swapped for another product in store or by placing a new order.
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BB Club points
Points earned on a returned item are removed. Points you redeemed are given back.
Damaged, leaking or wrong item?
Tell us within 48 hours of delivery with a photo of the item and the box. We'll send a replacement or refund in full, including delivery, and collect the original at no cost.
Report on WhatsApp (opens in a new tab)